Return and Refund Policy

We are dedicated to ensuring customer satisfaction and accept returns within 30 days of purchase. Please review our policy for important details:

Return Eligibility:

• Items can only be returned if they are unused, unopened, or if they are expired or damaged during shipping.
• Opened or used items, including all personal care items, cannot be returned.
• Rotadent toothbrushes are covered by a 1-year warranty but can only be returned if the plastic film is intact and the item remains unopened.

How to Return:

• Contact customer service or initiate a return through your account within 30 days of purchase.
• Returned items must include their original packaging, all parts, accessories, and instructions.

Refund Process:

• Refunds will be processed after the returned item is inspected to confirm it is unused and unopened.
• If you used a prepaid gift card (e.g., Visa, Mastercard), please retain it to ensure proper credit.

Non-Refundable Charges:

• Shipping, service fees, hazardous material fees, and oversize/drop-ship fees are non-refundable.

Return Timeline:

• Returns must be received within 10 days of initiating the return process. Items returned after this period or those that do not meet eligibility criteria will not be accepted.

For assistance or questions, please contact our customer service team. We are here to help!